Contact Support

Include these details

• A short description of the issue and what you expected to happen.
• The email for your signed-in account and, if different, the email used at checkout.
• The task ID from My Creations for a generation problem.
• The Stripe receipt or order reference for a purchase problem.
• The approximate submission or payment time, with your time zone.
• A screenshot of the visible error, with private information removed, if it helps explain the problem.

Do not send passwords, sign-in codes, API keys, full payment card numbers, or private download links. A task ID or receipt reference is enough to begin locating the issue.

Before contacting us

• Payment completed but balance unchanged: sign in to the account used to buy the pack, return to the purchase confirmation page, and retry confirmation. Do not buy again to resolve the same purchase.
• Generation takes longer than expected: check My Creations for the existing task before starting another.
• Task failed: a recorded technical failure returns the generation credit automatically. Contact us with the task ID if the balance has not updated.
• Face or movement differs: the reference guides the result but exact preservation is not guaranteed. See the photo guide before a new task.
• Download unavailable: check the task in My Creations and include its ID when contacting us. Save completed videos promptly because storage is not a permanent archive.

Refund and privacy requests

Read the Refund Policy for generation credits and cash refund requests. For access, correction, or deletion requests, identify your account and relevant uploads or tasks; we may need to verify your identity. Details are in Privacy & Terms of Use.

For the full upload-to-download sequence, see How to make an iPhone Kupi Dance AI video.